Thames Water isn’t just any water utility company; it’s where sustainability meets innovation to ensure clean, safe, and affordable water services for millions. From household water supply, wastewater management, to sustainability programs, it’s constantly reimagining how utility services can be delivered in a way that’s efficient, eco-friendly, and cost-effective. And with the right Thames Water support schemes, discounts, and help initiatives, customers can reduce costs while benefiting from quality service.
Switch to a Thames Water meter at no cost and receive a credit equal to the savings from your install date. No booking fees or discount code required—start saving instantly on your bills.
View MoreBook a free home visit by Thames Water's advisors to receive water-saving advice, free devices, leak checks, and a personalized report—no cost involved.
View MoreIf your water bill exceeds 5% of your household income, you may qualify for up to 50% off through the WaterHelp social tariff scheme. Support is ongoing—no code required.
View MoreThames Water Schemes & Assistance
Thames Water has long been a pioneer in the water industry with its modern infrastructure, community support programs, and eco-conscious initiatives. From Smart Metering designed to help you track your usage, to financial support for vulnerable households, it blends advanced technology with people-first policies. You can manage everything from your water bill, leakage reports, usage monitoring, and direct debit setup via the customer-friendly portal or mobile app. What’s more, by checking your eligibility for Thames Water's support schemes like WaterSure or the Customer Assistance Fund, you can make significant savings on your bill while securing reliable water services.
You can also explore Thames Water’s environmental programs that contribute to wildlife protection, reducing plastic waste, and promoting sustainable living across London and the Thames Valley. And don’t forget to check out its ongoing community projects, drought and emergency services, and Smart Water Meters rollout aimed at making homes more water-efficient.
Whether you're a single occupant, large family, or a senior citizen, Thames Water has a dedicated plan or support scheme designed for your needs. From low-income discounts, priority services, to tailored payment plans, these offerings aim to ease the financial burden while ensuring uninterrupted access to clean water.
Here’s a brief overview of Thames Water’s available services and support:
Water Supply: Thames Water ensures a high-quality and continuous water supply for over 15 million customers across London and surrounding areas. The infrastructure is routinely upgraded to meet growing demand and climate challenges.
Wastewater Services: From household drainage to large-scale sewage treatment, Thames Water efficiently manages wastewater and is committed to maintaining hygiene and reducing pollution.
Financial Assistance: Thames Water provides several support options for customers who need help with bills. Schemes include WaterSure, WaterHelp, and Customer Assistance Fund, aimed at low-income families, those with medical needs, and customers experiencing temporary hardship.
Smart Metering: Installing a Thames Water Smart Meter allows customers to monitor water usage more accurately, reduce waste, and save money over time.
Sustainability & Green Projects: Committed to reducing environmental impact, Thames Water invests in water efficiency programs, green energy usage, and supports biodiversity in the areas it operates.
Thames Water Discounts & Rebates
Alongside its essential services, Thames Water also regularly provides cost-saving programs for eligible customers. Whether it's through its discounted WaterHelp tariff for low-income households or rebates for customers who experience service interruptions, you can enjoy major savings while securing a consistent water supply. To stay updated, customers are encouraged to register with Thames Water online and sign up for notifications about new offers, schemes, and service updates.
Applications typically take between 5 to 10 working days to process. Thames Water will inform you of the outcome via email or post and update your billing records accordingly.
Yes, pensioners with a limited income may qualify for WaterHelp or other assistance schemes. You will need to provide proof of income or pension details during the application process.
Absolutely. Thames Water offers monthly, bi-monthly, and quarterly payment plans. You can set these up via your online account or by calling their customer service team directly.
Yes. Thames Water is actively rolling out Smart Meters across its network. If available in your area, you can request a free installation, which can help you monitor and reduce your water usage effectively.
Founded in 1989, Thames Water is the UK’s largest water and wastewater services provider, supplying over 2.6 billion litres of drinking water and treating 4.6 billion litres of wastewater every day. With a core mission rooted in sustainability, community engagement, and future readiness, Thames Water continuously invests in smarter systems and infrastructure. Whether it’s combating climate-related issues, upgrading sewage networks, or reducing water wastage, Thames Water is working towards a more resilient and equitable future for all. With affordable tariffs, flexible payment options, and dedicated support schemes, it remains a top choice for dependable water services across the South East.
If you’re unhappy with your service or charges, Thames Water provides a clear and responsive complaint procedure. You can file a complaint through its official website or by post. Most concerns are resolved within 10 working days. If you’ve been overcharged, refunds or bill adjustments are typically processed swiftly, depending on your chosen payment method.
Thames Water offers several payment methods, all of which are safe and flexible. These include:
Direct Debit
Debit/Credit Card (Visa, Mastercard)
PayPal
Online Banking
PayPoint or Post Office payments
Mobile App Payments
Water Direct (DWP deduction)
Customers using PayPoint or needing extra assistance can also request a payment card or get support through local authority collaborations.
Sign up for Thames Water’s Priority Services Register for free to get additional support if you’re elderly, disabled, have young children, or medical needs. Services include priority notifications during supply interruptions, meter readings, alternative water deliveries, and tailored customer care. Joining is simple, and all you need is basic personal information and proof of eligibility.
From bill reductions to better environmental responsibility, Thames Water helps you do more with less—every drop counts.
